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Important information pertaining to the suggestions featured on this website, privacy policies, product orders and returns, samples, and shipping information are outlined below.

 

 

 

 

 

 

 

Terms and Conditions

Joaquin Sorolla y Bastida - Pepilla the Gypsy and her Daughter

Information on Skin Biology websites is designed to educate consumers on how they might improve skin health. It is not a substitute for regular health care by a physician or other qualified medical professional. No information at any time should be interpreted as medical advice nor be used to diagnose, treat, cure, or prevent any skin or scalp condition.

Caution: Skin Biology products are not for the treatment or prevention of any skin disease or condition. Do not use on broken skin or large, deep, or puncture wounds. External use only. If skin irritations persist or worsen, consult a physician.

Upon the purchase of Skin Biology products, the consumer agrees to the following AGREEMENT: You agree to release Skin Biology, its employees and suppliers, from any and all claims, charges, demands, liabilities, losses, and damages whatsoever resulting directly or indirectly from the use or misuse of any product or suggestion made on our websites. (This includes but is not limited to any claims and legal fees of defending or prosecuting said claim.) We cannot guarantee the quality of any products that have been repackaged or not sold by an authorized reseller.

Any decision to act upon suggestions presented on our websites is at the sole discretion of the individual. Skin Biology accepts no liability for any alleged harm resulting from the use or misuse of products or information given. The individual, deciding to purchase skin care products, assumes any risk of adverse allergic effects from the use or misuse of any suggestions they may read.

Our products contain common cosmetic ingredients and have passed tests that classified the products as non-allergenic and non-irritating for normal persons. We are not responsible for personal allergies to these common ingredients.

We recommend following all of our suggestions carefully. As with all skin care products, some clients may have very sensitive skin or may be allergic to certain ingredients. If you believe your skin to be too sensitive, damaged or irritated, you may want to decline from ordering these products. Always test out the product on a small area of skin, especially if you have sensitive skin. Since each individual's skin is unique and different, we do not guarantee results.

Disclaimer: If you desire a rapid and guaranteed improvement in skin or hair appearance, we believe you might be better served by techniques such as dermabrasion, laser-resurfacing, deep chemical peels or hair transplants.

 

Privacy Policies

Skin Biology does not sell, share, or trade client information. Your privacy is very important to us. Please be assured that information sent to Skin Biology is used solely for the purpose of filling your order. We guarantee that any information supplied to us will not be disclosed to any other group, company, or organization.

 

Product Returns

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Please keep in mind that most skin care products take time to start to see results. At least 6-8 weeks of consistent use of product(s) should be allowed to give the product(s) time to work.

If you feel you received the incorrect order or need to return a product, Contact Skin Biology WITHIN 5 DAYS of receipt of the item to request a Return Authorization Number. You will not be able to make an exchange or return without a Return Authorization Number.

If you have received approval to return an item, it must be in its original packaging and MUST BE UNOPENED. Credit will not be issued on any products that have been opened.

Due to the cosmetic nature of the products we never re-sell returned items. ALL RETURNS ARE SUBJECT TO AT LEAST A 20% RESTOCKING FEE. We review each return package individually and reserve the right to charge a higher restocking fee of up to 50% if goods are not carefully packed for return. Refunds are processed upon receipt of the product and DO NOT include shipping/handling costs. ALL SHIPPING CHARGES ARE THE RESPONSIBILITY OF THE BUYER.

No returns or exchanges are accepted on Samples or Bonuses.

BioHeal Exception

If you are not satisfied with BioHeal for improving the appearance of sensitive skin, return the unused portion within 30 days of purchase for a full refund minus our shipping charges. This offer is only for persons with skin problems arising from a specific skin condition.

 

Order Cancellations

ALL ORDERS ONCE PROCESSED ARE FINAL. If you are not sure which product(s) to order, Contact Us before placing the order. Orders cannot be revised or canceled after the order is processed.

 

Shipping Policies

All orders are shipped via USPS Priority Mail with delivery confirmation, unless specified otherwise. Once shipped, Skin Biology is not responsible for lost or damaged items or delays caused by weather or other natural disasters.

US Orders: Please allow at least 10 business days for delivery. However, there is no guarantee of delivery time within this period.

International Orders: Please allow at least 30 business days for delivery. However, there is no guarantee of delivery time within this period. Please note: Clients are responsible for any customs charges incurred. Please do not ask us to adjust customs forms. Be advised that any order not picked up from Customs or the Post Office will not be refunded or resent. VAT (Value Added Taxes): Orders valuing more than $25 may also incur VAT fees. However, even with additional customs fees, clients outside the USA may find ordering directly from Skin Biology to be more economical; so be sure to do a full price comparison. Skin Biology books and printed publications are VAT free.

Please note that you may have taxes and/or tariffs for importing our products to your home country. Skin Biology will not be responsible for these costs. Additionally this possible price increase is not reflected in the shipping and handling cost.

US SHIPPING RATES

Less than or equal to $50

$7.25

$50.01 to $100.00

$5 - Flat Rate

$100.01 to $1500.00

Free Shipping !

Over $1500? Please call 1-800-405-1912 or email customerservice@skinbiology.com



INTERNATIONAL SHIPPING RATES

Less than or equal to $800

$25.00

$800.01 to $1500.00

Free Shipping !

Over $1500? Please call 1-800-405-1912 or email customerservice@skinbiology.com

 

Bonus Arrangement

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We are pleased to offer free bonus items for all qualifying purchases. (See below.) Bonus items must be added to the order at the time of purchase. Bonuses cannot be added after the order is processed. If your requested free bonus item is temporarily out of stock, your order may be delayed until the product is available.

No returns or exchanges are accepted on samples and bonuses.

Qualifying purchases

US Orders: For each $50 spent per order one free bonus item may be added. See the table below for an example.

Amount of purchase (before taxes and shipping)
Number of free bonus items permitted
$50 - $99.99
1
$100 - $149.99
2
$150 - $199.99
3
...etc
NO LIMIT,
depends on size of order

International Orders: For each $30 spent per order one free bonus item may be added. See the table below for an example.

Amount of purchase in US dollars (before taxes and shipping)
Number of free bonus items permitted
$30 - $59.99
1
$60 - $89.99
2
$90 - $119.99
3
...etc
NO LIMIT,
depends on size of order

 

Stolen or Lost Orders (After Delivery)

We are not responsible for any orders lost or stolen after delivery. Any such claim should be taken up with your local postal service or carrier.

 

Lord Frederick Leighton - Study at a Reading Desk

Book Returns

Books purchased through Skin Biology will usually arrive to you shrink wrapped. Our return policy on book publications is that your money can be returned if the book is sent back with the original shrink wrap unbroken. Books must be returned within 30 days. Funds will be returned minus a 20% restocking fee.

 

Airless Pumps - How to Store the Product & Use Correctly

Thick creams filled in airless pumps can very easily succumb to pockets of air that could make the pump temporarily malfunction. Even a very small air pocket can disturb the pressure of the pump, making it not rise and press out the cream.

If your pump malfunctions: First re-tighten the cap which many times solves the problem. Next, holding the pump upside down, shake or tap down the product to remove any air pockets that may be hindering the pump function. Finally, pump briskly to get to start moving the product again (hold away from your body).

 

*IMPORTANT NOTE: Always keep creams in airless pumps stored upside down.